FAQ's


ORDER

How do I place an order?

Cash On Delivery

  • Select the product you are interested in.

  • “Add to Cart” button.

  • You can then choose if you wish to continue shopping or head on to Checkout.

  • On the Checkout page, you may enter your personal information.

  • Enter “Confirm Order”.

  • You will receive a confirmation email with your Order Number.

How long will it take for my order to be delivered?

We process your order in same working day

  • 3 working days for Central (Punjab) and 3 to 4 working days for South and North (Sindh, Baluchistan, KPK and Azad Kashmir).

  • 5-7 working days for international orders.

How do I know if my order has been placed?

  • After you place your order on the website, an acknowledgement email will be sent to you to confirm that your order has been placed. This will not, however, indicate if the order has been shipped.

How can I track my order?

  • As soon as your order is shipped, you will be forwarded a text message on given mobile number along with tracking number with helpline number (with a link to the courier's web page).

  • In case you are unable to track your order, you may contact, sms, whatsapp “03 139 129 129” and also you can send an email: [email protected] with the Order ID.

PAYMENTS

What kind of payment methods do you accept?

  • Currently, the following payment methods are accepted:

    Cash on Delivery

    • This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents might not carry change/petty cash.

    Online Payment options

    • We accept payment in advance via Online Bank Transfer.

    What are the shipping charges for National and International order?

    Nationwide in Pakistan and Azad Kashmir

    • Free delivery through TCS and Leopard.

    Nationwide in Pakistan and Azad Kashmir

    • International shipping rates are calculated based on the destination and the weight of your shipment along with the applicable duties (if any). Estimate your shipping charges by simply adding items to the shopping cart and entering your delivery address.

PAYMENTS

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc.) of your choice.

How do I check the delivery status?

On dispatch, you will be provided a Tracking ID for your order through email and SMS. You can log on to TCS and DHL websites for local and international order respectively, insert your Tracking ID and track your order or contact our Customer Care.

In case I am unavailable to receive my order the first time, how many times will the courier agent attempt to deliver my order?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

GENERAL INFORMATION

What if an incorrect/damaged item is delivered to me?

If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier. Kindly get in touch with our Customer Care for further information.

What if an incomplete order is delivered to me?

Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest.

What is the procedure for cancelling an order?

Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to Customer Care. If the order has been shipped, however, you may exchange the product in accordance with our Return policies.
We have the authority to cancel orders for reasons such as; the item being out of stock, pricing errors.

If an item is out of stock what should I do?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Please keep checking the website regularly to remain abreast of updated stock content.